• Intensive or continuous high load
• Storage at temperatures above 30 °C
• Prolonged storage in a fully charged or fully discharged state
• Parking the e-bike in direct sunlight

• Moderate load
• Storage at temperatures between 10 and 20 °C
• Storage with a state of charge between 30% and 60%

Always remove the battery from the bicycle before cleaning. Electrical components must not get wet and must not come into direct contact with water.

Clean the plug contacts occasionally and apply a light coating of grease.

• Avoid deep discharge
• Optimal state of charge for storage:
  30% to 60%
• Avoid temperatures below −10 °C
• Install the battery shortly before starting your ride
• For regular riding in cold conditions, a thermal protection cover is recommended

Always remove the battery when transporting the bicycle and transport it separately and securely.

Using professional diagnostic equipment, we check the condition of your e-bike battery and can refurbish it if required.

Send us your battery including the charger and, if applicable, the key, or visit us in person.